What is the moisture between the glass?

Moist air can fill the space between the panes of glass when the seals along the outer perimeter of glass fail. This is called “seal failure”. Seal failures allow moisture to penetrate into the space between the panes of glass making your insulated unit appear cloudy or fogged.

The Harvey Lifetime Limited Warranty provides coverage to the original purchaser for the repair or replacement of failed insulating glass units for the specific duration outlined in the Product Warranty.

To provide you with the most timely solution, we ask that you please contact your local Harvey Authorized Window Dealer. Explain or describe the problem to them, and they can arrange for an inspection to determine responsibility and order any replacement insulating glass units that may be needed.

If after a reasonable time, you have not had an inspection or your problem resolved, please call Field Service at 1-800-822-0437 or e-mail us at mfgcustomerservice@harveybp.com. In order for us to expedite your claim, please provide us with the following product information:

• Order Number
• Product Type
• Date the Product was Installed
• Description of the Defect

The product information can be found on your unit’s warranty label.